Delivery & Shipping Policy

“We support fast and structured delivery across Kenya to help businesses maintain operational continuity.”

Delivery & Shipping Policy

Effective Date: [Insert Date]
Business Name: Bansi Suppliers
Website: www.bansisuppliers.co.ke

1. Overview

Bansi Suppliers provides delivery and logistics support for workplace products including safety equipment, PPE, office furniture, and business supplies across Nairobi and other regions in Kenya.

This policy outlines how delivery, shipping timelines, and fulfilment processes are handled.

2. Delivery Coverage

We provide delivery services within:

  • Nairobi and surrounding areas
  • Upcountry locations across Kenya (subject to logistics arrangements)

Delivery coverage may vary depending on product type, order size, and accessibility of the delivery location.

3. Delivery Timelines

Estimated delivery timelines are as follows:

  • Nairobi: 24 – 48 hours (depending on product availability and order volume)
  • Upcountry: 2 – 5 working days (depending on location and logistics coordination)

Please note:

  • Delivery timelines are estimates and not guaranteed
  • Timelines may vary based on stock availability, order complexity, and transport conditions

4. Order Processing

Orders are processed after:

  • Quotation confirmation
  • Payment confirmation (where applicable)
  • Product availability verification

Processing timelines may vary depending on:

  • Product category
  • Order size
  • Custom or special-order requirements

5. Delivery Charges

Delivery charges:

  • May vary based on location, order size, and product type
  • Will be communicated during quotation or order confirmation
  • May be included or excluded depending on agreement

6. Delivery Arrangements

Bansi Suppliers may use:

  • Internal delivery coordination
  • Third-party logistics providers
  • Courier or transport partners

Delivery methods are selected based on efficiency, order size, and location.

7. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details
  • Ensuring accessibility of delivery location
  • Being available to receive goods at the agreed time
  • Arranging offloading support where necessary (especially for bulky items such as furniture)

Delays caused by incorrect information or unavailability may affect delivery timelines.

8. Delivery Confirmation

Delivery is considered complete when:

  • Products are delivered to the specified address, or
  • Products are collected by the customer or their authorized representative

Proof of delivery may be required.

9. Delays and External Factors

While we aim to meet delivery timelines, delays may occur due to:

  • Traffic or transport disruptions
  • Weather conditions
  • Supplier delays
  • Public holidays
  • Security or access restrictions
  • Other unforeseen circumstances

Bansi Suppliers is not liable for delays caused by factors beyond our reasonable control.

10. Inspection Upon Delivery

Customers are advised to inspect goods upon delivery.

Any issues such as:

  • Damaged items
  • Incorrect products
  • Missing items

Should be reported within 24 hours of delivery.

11. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect delivery details
  • Restricted access

Additional delivery charges may apply for re-delivery.

12. Bulk and Project Deliveries

For large orders, corporate procurement, or project-based supply:

  • Delivery may be scheduled in phases
  • Lead times may vary depending on sourcing and logistics
  • Coordination will be done with the client in advance

13. Risk and Ownership

Risk in the goods may pass to the customer upon:

  • Successful delivery, or
  • Collection by the customer or their representative

Customers are responsible for ensuring proper handling and storage after delivery.

14. Contact for Delivery Enquiries

For delivery coordination, tracking, or enquiries:

Bansi Suppliers
📧 procurement@bansisuppliers.co.ke
📞 0722 353 974
🌐 www.bansisuppliers.co.ke