Return Policy

Effective Date: [2021]
Business Name: Bansi Suppliers
Website: www.bansisuppliers.co.ke

At Bansi Suppliers, we aim to supply quality workplace products, PPE, safety equipment, office furniture, safe boxes and general business supplies that meet customer requirements. This Return Policy explains how returns, exchanges and refunds are handled after purchase.

By placing an order with Bansi Suppliers, requesting a quotation, making payment or accepting delivery, you agree to this Return Policy.

1. Return Eligibility

A product may be considered for return or exchange where:

• The item supplied is different from the confirmed order, quotation or invoice.
• The item has a visible defect or damage at the time of delivery.
• The wrong size, model, colour or specification was supplied by Bansi Suppliers.
• The item is unused, unopened where applicable, in good condition and returned with original packaging, tags, manuals, accessories and invoice or proof of purchase.

Return approval depends on the product type, condition, reason for return and time of reporting.

2. Reporting a Return Issue

Customers should inspect goods immediately upon delivery or collection.

Any issue relating to wrong items, visible damage, missing items, quantity differences or product defects should be reported as soon as possible, preferably within 24 hours of delivery or collection.

To report a return issue, contact Bansi Suppliers with:

• Order number or invoice number
• Customer name or company name
• Product name
• Reason for return
• Photos or videos showing the issue where applicable
• Delivery or collection date

Returns reported late may be declined if the product has been used, damaged, altered, opened or cannot be verified.

3. Non-Returnable Items

For hygiene, safety, customization and resale reasons, some items may not be accepted for return unless they were supplied incorrectly or found defective at delivery.

• Non-returnable items may include:
• Opened or used dust masks, respirators, ear plugs, gloves and other hygiene-sensitive PPE
• Used safety boots, helmets, overalls, jackets, goggles or PPE items
• Customized, branded, printed, embroidered or specially ordered products
• Assembled, installed or modified furniture
• Products damaged after delivery or collection
• Items without original packaging, accessories, manuals or proof of purchase
• Clearance, discounted or final-sale items where stated
• Products ordered according to confirmed customer specifications

4. PPE and Safety Equipment Returns

PPE and safety equipment must be handled carefully because they are used for personal and workplace protection.

Returns for PPE items may be declined if the product has been worn, opened, contaminated, damaged, altered, washed or used in a way that affects hygiene, safety or resale condition.

Customers should confirm sizes, specifications, standards, usage requirements and quantities before confirming PPE orders, especially for bulk purchases.

5. Furniture, Safe Boxes and Office Product Returns

Furniture, safe boxes and office products may be considered for return only if they are unused, undamaged and in their original condition.

Assembled, scratched, damaged, customized or installed items may not qualify for return unless the issue was reported at delivery and confirmed by Bansi Suppliers.

Customers should confirm product size, colour, dimensions, location access and delivery requirements before placing an order.

6. Bulk, Corporate and LPO Orders

Bulk orders, corporate purchases, institutional orders and LPO-based orders may be subject to additional return conditions.

Products supplied in bulk, specially sourced, imported, customized or ordered specifically for a customer may not be returnable unless the goods are defective, damaged at delivery or different from the confirmed order.

Where a return is approved for a corporate or bulk order, Bansi Suppliers may apply reasonable handling, delivery or restocking costs depending on the situation.

7. Exchanges

Where a return is approved, Bansi Suppliers may offer an exchange for the correct item, replacement product or alternative product of equal value.

If the replacement item has a different price, the customer may be required to pay the difference before dispatch or collection.

Exchange approval depends on stock availability and product condition.

8. Refunds

Refunds may be considered where an exchange or replacement is not possible.

Approved refunds may be processed through the original payment method or another agreed method after verification of the return.

Refund processing time may vary depending on payment method, bank processing time and internal verification.

Delivery fees, handling charges, transaction charges, special sourcing costs or restocking fees may be deducted where applicable, unless the return was caused by an error from Bansi Suppliers.

9. Delivery Costs for Returns

If the return is caused by a confirmed error from Bansi Suppliers, such as wrong product supplied or verified defect at delivery, Bansi Suppliers may assist with return delivery arrangements.

If the return is due to customer error, wrong order selection, change of mind, wrong size selection, or incorrect specifications provided by the customer, the customer may be responsible for return transport and redelivery costs.

10. Change of Mind Returns

Bansi Suppliers may consider change-of-mind returns only where the item is unused, unopened, undamaged, in original packaging and approved by our team.

Change-of-mind returns are not guaranteed and may not apply to PPE, hygiene-sensitive items, customized items, special orders, assembled products or bulk orders.

11. Inspection and Approval

All returned products must be inspected by Bansi Suppliers before an exchange or refund is approved.

Bansi Suppliers reserves the right to decline a return where the item is used, damaged, incomplete, contaminated, altered, missing packaging, returned late or not matching the original product supplied.

12. Warranty Claims

Some products may carry a manufacturer or supplier warranty. Warranty coverage depends on the product type and manufacturer terms.

Warranty does not cover misuse, normal wear and tear, poor handling, unauthorized repair, accidental damage, incorrect installation, exposure to unsuitable conditions or use outside the intended purpose.

Warranty claims may require proof of purchase, photos, product inspection and confirmation from the supplier or manufacturer.

13. How to Request a Return

To request a return, contact Bansi Suppliers using the details below:

Email: procurement@bansisuppliers.co.ke
Call / WhatsApp: 0722 353974
Website: www.bansisuppliers.co.ke

Please include your order details, reason for return and supporting photos where applicable.

14. Policy Updates

Bansi Suppliers may update this Return Policy from time to time. Any changes will be published on our website with an updated effective date.

Continued use of our website, quotation services or order services after updates means you accept the revised Return Policy.