Return Policy
“We aim to resolve all return-related enquiries within 24 hours to support fast procurement decisions.”
Return & Refund Policy
Effective Date: 2026
Business Name: Bansi Suppliers
Website: www.bansisuppliers.co.ke
1. Overview
At Bansi Suppliers, we are committed to providing reliable products and professional service to corporate clients, institutions, and individual buyers.
This Return & Refund Policy outlines the conditions under which products may be returned, exchanged, or refunded.
2. Eligibility for Returns
Returns may be accepted only under the following conditions:
- The request is made within 24–48 hours of delivery or collection
- The product is unused, undamaged, and in original condition
- The product is returned with original packaging and documentation
- The return is approved by Bansi Suppliers prior to dispatch
Returns will not be accepted without prior approval.
3. Non-Returnable Items
The following items are generally not eligible for return or refund:
- Used, worn, or damaged products
- Custom-made or special-order items
- Bulk orders procured specifically for a client
- Clearance or discounted items
- Products supplied based on client-approved specifications
- Hygiene-sensitive items (e.g. certain PPE such as respirators, gloves, etc., once opened)
4. Incorrect or Damaged Items
If you receive:
- Incorrect products
- Damaged goods
- Missing items
You must notify Bansi Suppliers within 24 hours of delivery.
Where verified, we will:
- Replace the item, or
- Arrange corrective action as appropriate
Photographic evidence may be required for verification.
5. Return Process
To request a return:
- Contact our team via:
Email: returns@bansisuppliers.co.ke
Phone / WhatsApp: 0722 353 974 - Provide:
- Order or quotation reference
- Product details
- Reason for return
- Supporting images (if applicable)
- Await approval before returning any item
- Upon approval:
- Return instructions will be issued
- Delivery or pickup arrangements will be guided accordingly
6. Refund Policy
Refunds are subject to approval and will only be processed under valid return conditions.
Where applicable:
- Refunds will be processed via the original payment method or an agreed alternative
- Processing timelines may vary depending on the payment provider or banking process
- Refunds may be issued after inspection and confirmation of product condition
7. Restocking and Handling Charges
Approved returns may be subject to:
- Restocking fees
- Handling or logistics charges
This applies especially for bulk, special-order, or non-standard items.
8. Exchange Policy
Where suitable, Bansi Suppliers may offer:
- Product replacement
- Exchange for alternative items
This will depend on stock availability and approval.
9. Delivery and Return Costs
- Return transport costs are generally the responsibility of the customer unless the return is due to an error by Bansi Suppliers
- In approved cases of incorrect or defective supply, Bansi Suppliers may arrange or cover return logistics
10. Corporate & Bulk Orders
For corporate, institutional, or bulk procurement:
- Returns are evaluated on a case-by-case basis
- Orders sourced specifically for a client may not be eligible for return
- Clients are encouraged to confirm specifications before order confirmation
11. Inspection and Final Decision
All returned products are subject to inspection upon receipt.
Bansi Suppliers reserves the right to:
- Approve or reject return requests
- Determine eligibility for refund, exchange, or corrective action
12. Limitation
This policy does not affect your statutory rights under applicable laws in Kenya.
However, Bansi Suppliers reserves the right to apply this policy in managing returns, refunds, and exchanges in a fair and commercially reasonable manner.
13. Contact Information
For all return and refund enquiries:
Bansi Suppliers
📧 returns@bansisuppliers.co.ke
📞 0722 353 974
🌐 www.bansisuppliers.co.ke
