Terms and Conditions
Business Name: Bansi Suppliers
Website: https://bansisuppliers.co.ke/
Effective Date: [2021]
Welcome to Bansi Suppliers.
These Terms and Conditions explain the arrangements that apply when using our website, requesting quotations, placing orders, purchasing products or engaging our corporate procurement and supply services.
Please read them carefully. By placing an order or using our services, you agree to the applicable terms, subject to your rights under Kenyan law.
Where a separately agreed written contract contains different terms, that contract will apply to the extent of any inconsistency.
1. About Bansi Suppliers
Bansi Suppliers is a business-to-business procurement and workplace supply partner serving companies, contractors, institutions, project teams and other buyers across Kenya.
Our supply categories include:
- Personal protective equipment (PPE) and industrial safety products
- Office furniture and office supplies
- First aid and fire safety equipment
- Cleaning, hygiene and janitorial supplies
- Road and traffic safety products
- Workplace consumables and other specified operational supplies
Our services include product sourcing, quotations, corporate and bulk orders, purchase order processing and delivery coordination.
2. Website Use
You agree to use our website lawfully and responsibly.
Users must not attempt to interfere with website security, introduce malicious software, submit fraudulent requests, misuse customer information or reproduce protected website materials without permission.
We may update website content, product listings and features without prior notice.
3. Product Information and Specifications
We make reasonable efforts to provide accurate product information, photographs, descriptions and specifications.
However, manufacturer updates and supply changes may affect packaging, colours, models, dimensions and available options.
Product photographs are generally illustrative unless a particular model or appearance is expressly confirmed.
Customers should verify the required specifications before ordering, particularly for technical PPE, safety equipment, furniture and specialist products.
Where an order requires a specific brand, model, material, size, standard or performance rating, the customer should identify that requirement clearly.
Substitutions will be subject to the customer’s agreement where an exact specification or approved product has been requested.
4. Quotations and Pricing
Quotations are prepared using the information available at the time of the request.
They may take into account:
- Product specifications and quantities
- Available stock or sourcing requirements
- Applicable taxes
- Packaging and delivery arrangements
- Requested delivery dates
- Supplier pricing and availability
A quotation remains valid for the period stated in that quotation. If no validity period is stated, customers should confirm current pricing and availability before placing an order.
Website prices and quotations are not automatically a guarantee that stock has been reserved.
Any revision to an accepted quotation or confirmed order will be communicated and handled in accordance with the applicable agreement and Kenyan law.
5. VAT, Taxes and Invoicing
Product prices may be displayed exclusive of VAT or inclusive of VAT, as indicated on the product page or quotation.
Where a price is marked +VAT, applicable VAT is added at the prevailing statutory rate.
Formal quotations and invoices will identify the applicable tax treatment.
Any additional delivery, installation or other charges should be communicated before order confirmation.
Customers requiring particular invoicing information should provide their correct business and billing details when placing an order.
6. Order Confirmation
Submitting an enquiry, RFQ, purchase requisition or purchase order does not automatically create a confirmed supply agreement.
An order is confirmed when Bansi Suppliers accepts it through an agreed written method, which may include an order acknowledgement, accepted LPO, invoice or other documented confirmation.
Customers should review the confirmed products, quantities, specifications, prices and delivery arrangements.
If an error or supply issue is discovered after confirmation, we will contact the customer to discuss an appropriate resolution consistent with the agreed terms and applicable law.
7. Payment Terms
Payment arrangements depend on the product, order value and agreed commercial terms.
Depending on the transaction, orders may require advance payment, a deposit, payment before dispatch or approved credit terms.
Corporate customers may also transact under accepted LPOs or separately agreed supply contracts.
An LPO does not automatically establish a credit facility. Credit terms must be expressly approved.
Payments should be made only to verified Bansi Suppliers payment details communicated through official channels.
Customers should confirm any unexpected changes to banking or payment instructions directly with our team.
8. Corporate Orders, Bulk Procurement and LPOs
Bansi Suppliers accepts enquiries covering large quantities, multiple product categories, institutions, contractors and project-based purchasing.
Corporate buyers should provide clear purchasing documents wherever possible.
These may include RFQs, BOQs, Excel schedules, PDFs, purchase requisitions or approved LPOs.
For bulk or project orders, additional written terms may address payment, delivery stages, product approvals, lead times and other agreed requirements.
Customised, specially sourced or made-to-order items may have different cancellation and return arrangements. Such arrangements should be communicated before order acceptance and remain subject to applicable law.
9. Delivery Across Kenya
Bansi Suppliers coordinates deliveries within Nairobi and to supported destinations across Kenya.
Nairobi — Same-Day Delivery
Same-day delivery is available for eligible confirmed orders within Nairobi, subject to stock availability, order confirmation, dispatch cutoff times and transport arrangements.
Upcountry — Within 24 Hours
Delivery within 24 hours is targeted for eligible confirmed orders to supported upcountry destinations, subject to stock availability, dispatch arrangements, carrier schedules and destination accessibility.
Bulk and Project Deliveries
Large orders, specialised products, remote locations and multi-site requirements may require separately agreed delivery schedules.
The final delivery arrangements should be confirmed during order processing.
Customers must provide accurate contact details, delivery addresses and receiving instructions.
Where a delivery delay or difficulty arises, the parties will work toward an appropriate resolution consistent with the agreed order and applicable legal rights.
10. Delivery Inspection and Reporting Issues
Customers should inspect goods upon delivery or collection where reasonably possible.
Please report incorrect products, missing quantities, visible damage or apparent discrepancies promptly, preferably on the day of delivery.
Reports should include the order reference and, where useful, photographs or a description of the issue.
Prompt reporting assists investigation and resolution.
Failure to report an issue on the same day does not automatically remove any rights or remedies available under Kenyan law.
11. Returns, Exchanges and Refunds
Returns, exchanges and refunds are considered according to the reason for the request, product condition, agreed order terms and applicable law.
Customers should contact Bansi Suppliers before arranging a return so that the issue can be reviewed and appropriate instructions provided.
Incorrect, Damaged or Defective Products
Where products are supplied incorrectly, damaged, defective or otherwise do not meet applicable legal or contractual requirements, the matter will be reviewed and an appropriate remedy provided in accordance with Kenyan law.
Change-of-Mind Returns
Returns requested because a customer no longer requires correctly supplied goods are subject to the applicable agreed return policy and the nature of the products.
Special Orders and Customised Goods
Custom-branded, specially manufactured, configured or specifically sourced products may not qualify for ordinary change-of-mind returns where this was disclosed and agreed before purchase.
Hygiene and Safety Products
For hygiene and safety reasons, opened or used gloves, masks, respirators, earplugs and similar products may be unsuitable for resale or discretionary return.
This restriction does not exclude rights relating to defective, misdescribed or otherwise non-conforming goods.
Refund Processing
Where a refund is approved or legally required, its amount, method and timing will be determined according to the transaction and applicable law.
Delivery, handling or restocking deductions will not be imposed automatically and will apply only where lawful and properly agreed.
12. Product Warranties
Some products carry manufacturer or supplier warranties.
Coverage, duration, exclusions and claim procedures depend on the specific product and applicable warranty terms.
Customers should confirm warranty details where these are important to the purchase.
Manufacturer warranties may exclude damage resulting from misuse, inappropriate installation, unauthorised modifications or use outside specified operating conditions.
Nothing in this section removes statutory rights that apply to defective or non-conforming goods.
13. PPE and Safety Equipment
PPE and safety equipment must be selected for the actual workplace hazards and intended applications.
Product names alone do not establish suitability for particular risks.
For technical protection, customers should consider relevant requirements such as:
- Applicable product standards and verified ratings
- Correct sizes and fit
- Chemical compatibility
- Electrical protection class
- Heat and mechanical protection
- Respiratory exposure assessment
- Fall-protection system compatibility
- Manufacturer instructions and inspection requirements
Customers and workplace duty holders remain responsible for carrying out appropriate risk assessments, training users and implementing safe operating procedures.
Bansi Suppliers can review stated procurement specifications, but product supply does not replace professional workplace safety assessment.
These terms do not exclude liability that cannot lawfully be excluded.
14. Product Availability and Special Sourcing
Products shown on our website may not always be immediately available.
Where stock is unavailable, we may discuss alternative sourcing, revised delivery arrangements or other mutually acceptable options.
Products not displayed in our catalogue may be submitted for sourcing review through a formal procurement enquiry.
Any proposed equivalent to a specified product should be approved by the customer before supply where an exact match is required.
15. User Enquiries and Submitted Documents
Customers may submit enquiries through our website, email, telephone, WhatsApp or procurement upload forms.
These may contain product descriptions, company information, quantities, specifications and supporting documents.
Customers should provide accurate information and ensure they have authority to share the documents.
We use submitted information to review enquiries, prepare quotations, manage orders and provide related support, subject to our privacy obligations.
Submission of an RFQ does not guarantee that every product can be sourced or quoted.
16. Privacy and Personal Data
Bansi Suppliers processes personal information for legitimate business purposes, including enquiries, quotations, order fulfilment, delivery coordination, customer communication and required business records.
Such information may include contact details, company information, billing details and delivery information.
We take reasonable steps to protect the information we handle.
Where required for service delivery or compliance, relevant information may be shared with appropriate service providers or authorities in accordance with applicable data-protection law.
Our handling of personal information is subject to the Kenya Data Protection Act, 2019, and other applicable requirements.
Further details should be provided in our separate Privacy Policy, including applicable data-subject rights and how to make privacy enquiries.
17. Intellectual Property
Unless otherwise stated, website text, photographs, designs, graphics, branding and other original materials belong to Bansi Suppliers or their respective rights holders.
You may use website information for legitimate product evaluation and purchasing enquiries.
Unauthorised commercial reproduction, distribution or misuse of protected materials is prohibited, subject to applicable law and permitted exceptions.
18. Third-Party Websites and Services
Our website may link to third-party websites, payment providers, couriers, manufacturers or external services.
These organisations may operate under their own terms and privacy policies.
Bansi Suppliers does not control third-party website content or independent service policies.
This provision does not remove responsibilities that may arise under a specific supply agreement or applicable law.
19. Liability and Events Beyond Our Control
Each party remains responsible for its obligations under the applicable order, contract and Kenyan law.
To the extent permitted by law, neither party will be responsible for losses that are legally excluded under an applicable and enforceable agreement.
Nothing in these terms excludes liability for fraud, wilful misconduct or other liability that cannot lawfully be excluded.
Events beyond reasonable control may affect supply or delivery. These include severe transport disruption, natural disasters, government restrictions, labour disruption and other circumstances outside the affected party’s reasonable control.
Where such events occur, Bansi Suppliers will communicate relevant changes and discuss practical arrangements with affected customers.
Any rights to cancellation, refund or other remedies remain subject to applicable law and the agreed contract.
20. Changes to These Terms
Bansi Suppliers may revise these Terms and Conditions to reflect changes in operations, services or applicable legal requirements.
Revised terms will be published with an updated effective date.
Changes will not automatically alter rights and obligations under orders or contracts already accepted unless the parties lawfully agree otherwise.
21. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of Kenya.
Customers should contact Bansi Suppliers first if an issue arises regarding an order, product, payment or delivery.
We will seek to address concerns through direct communication and an appropriate resolution process.
Where a dispute cannot be resolved, the parties retain their rights to pursue available remedies through the relevant Kenyan courts or other lawful dispute-resolution procedures.
22. Contact Information
For enquiries regarding these Terms and Conditions, quotations, orders, delivery, returns or customer service, contact:
Bansi Suppliers
Website: https://bansisuppliers.co.ke/
Email: procurement@bansisuppliers.co.ke
Phone / WhatsApp: +254 722 353 974
For corporate quotations, visit Request a Quotation.
To send a purchasing schedule, visit Upload Your Procurement List.
Bansi Suppliers — Source. Supply. Succeed.