PRIVACY

1. About this Notice,

This Privacy Notice provides information on how Bansi Suppliers collects and processes your data when you visit our website or mobile applications. It sets out what we do with your personal data and how we keep it secure and explains your rights in relation to your personal data.

2. Who we are,

Bansi Suppliers is a leading e-commerce platform. Our platform consists of our marketplace, which connects sellers with consumers, our logistics service, which enables the shipment and delivery of packages from sellers to consumers; and our payment service, which facilitates transactions among participants active on our platform in selected markets. This website and/or mobile app is operated by a member of the Bansi Suppliers group of companies, the ultimate holding company of which is Bansi Suppliers. Information on our subsidiaries can be found on our website. Any personal data provided or collected by Bansi Suppliers is controlled by the subsidiary that the website and/or mobile app relates to.

3. The data we collect about you

Personal data means any information that can be used to identify directly or indirectly a specific individual. We collect your personal data in order to provide tailored products and services and in order to analyze and continually improve our products and services. We may collect, use, store, and transfer different kinds of personal data for marketing and personal data optimization purposes. Bansi Suppliers also uses Google Digital Marketing to propose targeted offers for certain products and services to our customers.

You provide us with your personal data when you register your personal details on our website and mobile platforms and transact with the same.

The personal data we collect includes:

A. Information you provide to us:

We receive and store the information you provide to us, including your identity data, contact data, biometric data, delivery address, and financial data. These types of personal data may include:

• Contact details (such as your name, postal address, phone number, and email address)
• Demographic information (such as your date of birth, age or age range, and gender)
• Online registration information (such as your password and other authentication information)
• Payment information (such as your credit card information and billing address)
• Information provided as part of online questionnaires (such as responses to any customer satisfaction surveys or market research)
• Competition entries/submissions
• In certain cases, your marketing preferences

B. Information we automatically collect/generate or obtain from third parties:

We collect and store certain types of information regarding your use of the Bansi Suppliers marketplace, including your searches, views, downloads, and purchases. In addition, we may receive information about you from third parties, including our carriers, payment service providers, merchants/brands, and advertising service providers. These types of personal data may relate to your device (such as your PC, tablet, or another mobile device), your use of our websites and apps (as well as certain third-party websites with whom we have partnered), and/or your personal preferences, interests, or geographic location. Examples of these types of information include:

• Name and age (or predicted age range)
• Information about your device, operating system, browser, and IP address
• Unique identifiers associated with your device
• Details of web pages that you have visited
• Which products have you looked at online (including information about products you have searched for or viewed, purchased, or added to an online shopping basket)
• How long do you spend on certain areas of a website or app, together with the date and time of your visit/usage
• Personal data contained within user-generated content (such as blogs and social media postings)
• Social media username or ID
• Social media profile photo and other social media profile information (such as the number of followers)

We strive to provide you with choices regarding the Personal Data you provide us. Where required by law, if you wish to have your Data used by Bansi Suppliers to provide you with a personalized experience, targeted advertising & content, you can indicate so through the relevant tick-box(es) located on the registration form or by answering the question(s) presented by Bansi Suppliers representatives. If you no longer wish to benefit from this personalization, you can opt out or adjust your preferences anytime by closing your account or emailing kenya.legal@bansisuppliers.com. You can close your account by clicking this link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.

4. Cookies and Other Identifiers

If you agree, a cookie is a small file of letters and numbers that we put on your computer, mobile phone, or tablet. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us provide you with an enhanced browsing experience. For more information about cookies and how we use them, please read our Cookie Notice.

4. How We Use Your Personal Data,

We use your data to operate, provide, develop, and improve the products and services that we offer, including the following:

A. Registering you as a new customer.

B. Processing and delivering your orders.

C. Managing your relationship with us.

D. Enabling you to participate in promotions, competitions, and surveys.

E. Improving our website, applications, products, and services.

F. Recommending/advertising products or services that may interest you.

G. Enabling you to access certain products and services our partners and vendors offer.

H. Complying with our legal obligations, including verifying your identity where necessary.

I. Detecting fraud.

6. Legal basis for processing Personal Data:

We will only process your data where we have a legal basis to do so. The legal basis will depend on the purposes we have collected and used your personal data. In almost every case, the legal basis will be one of the following:

A. Consent: For example, where you have provided your consent to receive certain marketing from us. You can withdraw your consent anytime by clicking on the “unsubscribe” link at the bottom of any marketing email we send you.

B. Our legitimate business interests: We must understand our customers, promote our services, and operate effectively, provided in each case that this is done in a legitimate way that does not unduly affect your privacy and other rights.

C. Performance of a contract with you: This would also apply where we need to take steps before entering into a contract with you. For example, when you purchase a product from us, we need your contact details and payment information to process your order and send the product to you.

D. Compliance with law: We are subject to a legal obligation and must use your personal data to comply with that obligation.

7. How We Share Your Personal Data

A. We may need to share your personal data with third parties for the following purposes:

• Sale of products and services: To deliver products and services purchased on our marketplace from third parties, we may be required to provide your personal data to such third parties.
• Working with third-party service providers: We engage third parties to perform certain functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, analyzing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service.
• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information may be transferred together with other business assets.
• Detecting fraud and abuse: We release account and other personal data to other companies and organizations for fraud protection, credit risk reduction, and compliance with applicable law.

B. When we share your personal data with third parties, we:

• Require them to agree to use your data by the terms of this Privacy Notice, our Privacy Policy, and by applicable law.
• Only permit them to process your data for specified purposes and by our instructions. We do not allow third-party service providers to use your data for their own purposes.

8. International Transfers

We may transfer your data to locations in another country if this is permissible pursuant to applicable laws in your location. There are inherent risks in such transfers.

In the event of international transfers of your personal data, we shall put in place the measures necessary to protect your data and ensure the same level of protection available in the country of data origin. We shall continue to respect your legal rights pursuant to the terms of this Privacy Notice and applicable laws in your location.

9. Data Retention

We will take every reasonable step to ensure that your personal data is processed for the minimum period necessary for the purposes set out in this Privacy Notice. Your Data may be retained in a form that allows for identification only for as long as:

A. We maintain an ongoing relationship with you. This will enable us to improve your experience and ensure you receive our communications. B. Your Personal Data is necessary in connection with the purposes set out in this Privacy Notice, and we have a valid legal basis. C. The duration of any applicable limitation period (i.e., any period during which a person could bring a legal claim against us).

We will actively review the personal data we hold and delete it securely, or in some cases anonymize it, when there is no longer a legal, business, or consumer need for it to be retained.

10. Data Security

We have put in place security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. Your Legal Rights

A. The personal data we hold about you must be accurate and current. Please keep us informed if your personal data changes during your relationship with us.

B. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your data, object to or restrict processing of your data, right to ask that we transfer your personal data to a third party, and unsubscribe from our emails and newsletters.

C. Where you wish to delete your data from our website and other applications permanently, you can choose to close your account. You can close your account by clicking this link and following the instructions. Once your account is closed, all products and services that you access through your account will no longer be available.

D. We can refuse to accede to your request where it is unreasonable, or you have failed to provide additional information necessary to confirm your identity.

12. Data Controllers & Contact

If you have any questions or concerns about Bansi Suppliers’ Privacy Notice, or you are looking for more information on how we process your personal data or wish to exercise your legal rights in respect of your data, please get in touch with our Data Protection Officer:

Email: kenya.legal@bansisuppliers.com

13. Related Practices and Information

Cookie Notice

Terms & Conditions

Please note that by using our website or mobile applications, you agree to be bound by our Terms & Conditions and acknowledge our use of cookies as described in our Cookie Notice.

Cookie Notice

When you visit our website or use our mobile applications, we may store small files called cookies on your computer, mobile phone, or tablet if you agree. Cookies allow us to distinguish you from other users, providing an enhanced browsing experience and helping us improve our services. For more detailed information about cookies and how we use them, please read our Cookie Notice:

Terms & Conditions

By using our website or mobile applications, you agree to comply with and be bound by our Terms & Conditions. These terms govern your access to and use of our platform, including the marketplace, logistics service, and payment service. It is essential that you read and understand these terms before using our services.

Our Terms & Conditions cover various aspects, including your obligations as a user, our intellectual property rights, limitations of liability, dispute resolution, and governing law. To view the complete Terms & Conditions, please visit our website.

Please note that by using our services, you acknowledge and agree to be bound by these terms. If you do not agree with any part of the Terms & Conditions, please refrain from using our website and mobile applications.

We recommend reviewing our Privacy Notice, Cookie Notice, and Terms & Conditions periodically, as they may be updated to reflect changes in our practices or applicable laws. If you have any questions or concerns about our policies or practices, don’t hesitate to contact our Data Protection Officer using the provided contact information.

Thank you for your attention to this Privacy Notice, and we appreciate your trust in Bansi Suppliers.