Return Policy
At Bansi Suppliers, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be instances where you need to return a product. Please read our return policy carefully to facilitate a smooth process:
- Eligibility for Returns:
- We accept returns within 7 days from the date of purchase.
- Products eligible for return must be unused, in their original packaging, and in the same condition as received.
- Non-Returnable Items:
- Certain items are not eligible for return due to hygiene reasons or if they are perishable.
- Products marked as clearance or final sale are also non-returnable.
- Return Process:
- To initiate a return, please contact our customer service team at 0722353974 or write us an email at (returns@bansisuppliers.co.ke) within the specified return period.
- Provide your order number and reason for return.
- Our customer service team will guide you through the return process, including providing you with a return authorization if applicable.
- Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
- We recommend using a trackable shipping method for returns to ensure safe and timely delivery.
- Refund or Exchange:
- Upon receiving and inspecting the returned item, we will process your refund or exchange as per your preference.
- Refunds will be issued to the original method of payment within a reasonable timeframe.
- Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund instead.
- Restocking Fee:
- A restocking fee may be applicable for certain returns. This fee will be deducted from your refund amount.
- Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us immediately for assistance. We will arrange for a replacement or refund as per your preference.
- Final Note:
- Bansi Suppliers reserves the right to reject any returns that do not meet the above criteria or are deemed ineligible for return.
- This return policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy.
If you have any questions or need further assistance regarding our return policy, please don’t hesitate to contact our customer service team. We are here to help ensure your shopping experience with us is enjoyable and hassle-free. Thank you for choosing Bansi Suppliers!
